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Terms & Conditions

Offers

Please note that all class packs can only be used at the studio of purchase and cannot be used across multiple studios.

Introductory Offer

Buy Offer

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Winter Wellness Offer

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Studio Grand Opening

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Other Offers

Student Offer: 10% off all KX Class Packs (excluding Private Classes) for full-time secondary school and/or tertiary students.To redeem offer you must contact your local KX Pilates studio with valid proof of enrolment and/or a current student card. Pack may only be used at the KX Pilates studio of purchase. Offer is non-refundable, not exchangeable for cash, credit or other products, not to be used in conjunction with any other offer, and not transferable between studios and/or clients.

Corporate Offer: 10% off all KX Class Packs (excluding Private Classes). For businesses affiliated with local KX Pilates studios only. To redeem offer you must contact your local KX Pilates studio with valid proof of employment. Pack may only be used at the KX Pilates studio of purchase. Offer is non-refundable, not exchangeable for cash, credit or other products, not to be used in conjunction with any other offer, and not transferable between studios and/or clients.

$20 Referral Offer can only be applied to the existing client’s account if the referred client attends their first KX class at the same studio that the existing client attends. Referred client must write the existing client’s full name on the Client Disclosure Form. Offer is valid for 3 months from processing date and must be used in one transaction. Offer is non-refundable nor transferable between studios and/or clients.

All Birthday offers are limited to one per person and are non-refundable nor transferable.

Gift cards are transferable but not refundable. To redeem gift cards you must contact your allocated studio via. phone or email *studio location*@kx.com.au and quote your gift card ID. (if it is out of reception hours please leave a message and we will get back to you within 48hrs). Gift cards are valid for 36 months when issued.

Our Open Day 15% Off All KX Class Packs is available at participating studios and is applied to all KX Class Packs excluding Private Classes. Classes are non-refundable or transferable between studios or individuals and all classes must be used at the studio of purchase. Prices may vary by state.

The KX40 Challenge is only available at participating studios. Challenge Period is 29/04/19–07/06/19. Classes activate on 29/04/19 and must be used within Challenge Period at the studio of purchase. Limited spots available and bookings essential. Non-refundable nor transferable between studios or individuals and cannot be redeemed for cash, credit or products. Discount Offer: Exclusive 10% off monthly class packs (‘Discount’) is only available to KX40 Challenge participants, until 11:59pm Friday 15 March 2019. Discount only available on Monthly Class Packs at studio where KX40 Challenge was purchased, valid for 30 days from the date of first class booking and applied automatically at checkout. Discount is redeemable via the website only and is not redeemable via the KX/MindBody app. $50 Account Credit Offer: $50 account credit is only available to clients who purchase the KX40 Pack and complete at least all 20 classes during the Challenge Period. Account credit is only valid and must be used within 3 months of the end of the Challenge Period at the studio where KX40 Challenge was purchased and must be used in one transaction. Failure to redeem the account credit will result in the credit being forfeited. Offers are non-transferable or exchangeable and cannot be redeemed for cash.

Studio-Specific Offers

KX Pilates Chelsea 2 Free Class with Monthly Class Pack Offer: This offer is for Participants to receive a free Two-Class Pass when they purchase a Monthly Pass at the Participating Studio before 31 May 2019 (total minimum cost $160), to be used by 30 June 2019 at the Participating Studio (Offer). Definitions: Campaign Period means until 11:59pm on 31 May 2019; Monthly Pass means a pass that is valid for 30 days and has a value of $160 (8 sessions), $204 (12 sessions), $240 (16 sessions) or $260 (20 sessions); Participants means new and existing clients of KX Pilates; Participating Studio means JR & JR Lifestyle Studio Pty Ltd ACN 617 153 152, trading as KX Pilates Chelsea. Two-Class Pass means two single class passes to attend at the Participating Studio. Offer Terms: The Offer is available to new and existing clients of KX Pilates; The Offer is only available at the Participating Studio; To claim the Offer, Participants must: a) Register an account via www.kx.com.au and select the Participating Studio; b) Purchase a Monthly Pass within the Campaign Period; c) Register to attend a class with the Two-Class Pass at the Participating Studio. (The Two-Class Pass will be automatically added to Participant’s account after a Monthly Pass is purchased); d) Sign any required waivers and documentation provided by the Participating Studio. Class numbers are limited therefore bookings are essential. Offer is limited to one per Participant. General Terms: The Offer is not to be used in conjunction with any other offer, unless otherwise specified. Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products. Subject to applicable laws, the Offer may be varied, updated or terminated at any time. The Two-Class Pass is valid until 30 June 2019. Any unused classes will be forfeited after this time.

KX Pilates Eltham 2 Free Class with Monthly Class Pack Offer: This offer is for Participants to receive a free Two-Class Pass when they purchase a Monthly Pass at the Participating Studio before 31 May 2019 (total minimum cost $160), to be used by 30 June 2019 at the Participating Studio (Offer). Definitions: Campaign Period means until 11:59pm on 31 May 2019; Monthly Pass means a pass that is valid for 30 days and has a value of $160 (8 sessions), $204 (12 sessions), $240 (16 sessions) or $260 (20 sessions); Participants means new and existing clients of KX Pilates; Participating Studio means KX Pilates Eltham, trading as KX Pilates Eltham. Two-Class Pass means two single class passes to attend at the Participating Studio. Offer Terms: The Offer is available to new and existing clients of KX Pilates; The Offer is only available at the Participating Studio; To claim the Offer, Participants must: a) Register an account via www.kx.com.au and select the Participating Studio; b) Purchase a Monthly Pass within the Campaign Period; c) Register to attend a class with the Two-Class Pass at the Participating Studio. (The Two-Class Pass will be automatically added to Participant’s account after a Monthly Pass is purchased); d) Sign any required waivers and documentation provided by the Participating Studio. Class numbers are limited therefore bookings are essential. Offer is limited to one per Participant. General Terms: The Offer is not to be used in conjunction with any other offer, unless otherwise specified. Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products. Subject to applicable laws, the Offer may be varied, updated or terminated at any time. The Two-Class Pass is valid until 30 June 2019. Any unused classes will be forfeited after this time.

KX Pilates Hampton Mother’s Day Offer: This offer is for existing clients of KX Pilates and members of the general public to receive a free 90-minute DMK Facial with Bare Laser & Skin Clinic when they purchase any 10 ($250), 20 ($460) or 50 ($950) yearly/block class pack between 1 May 2019 and 12 May 2019. The Offer is only valid during the Offer Period at KX Pilates Hampton. The Offer is limited to one (1) voucher per person. To claim the Offer, Participants must: 1. Register an account at www.kxpilates.com.au and purchase a 10, 20 or 50 yearly block class pack at KX Pilates Hampton during the Offer Period; 2. Sign any required waivers and documentation provided by KX Pilates Hampton; and 3. email hampton@kx.com.au with the subject line “Mother’s Day Promo” and proof of your purchase by no later than 12 June 2019. The Voucher will then be emailed to the email address used by you at step 3. Failure to properly redeem the Offer in accordance with these steps will result in the Offer being forfeited. Participants agree to comply with any terms and conditions of the Voucher, including any expiry date listed. To redeem the Voucher, Participants must book an appointment with Bare Laser & Skin Clinic and present the Voucher at the appointment. Appointment dates/times are subject to availability. Failure to show for a booked appointment may result in the Voucher being forfeited. The Offer is not to be used in conjunction with any other offer, unless otherwise specified. The Offer, including the yearly block class packs and the Voucher, are not exchangeable, non-transferable and cannot be redeemed for cash, credit or products, unless otherwise specified. The Voucher may be transferred to any other person however any recipient must also comply with the terms and conditions, including expiry date, applicable to the Voucher. Voucher may only be used once. Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

KX Pilates Mentone Mother’s Day Offer: This offer is for existing clients of KX Pilates and members of the general public to receive a free 60-minute Deluxe Nourishing Facial with All About You Skin Clinic when they purchase any 10 ($250), 20 ($460) or 50 ($950) yearly/block class pack between 1 May 2019 and 12 May 2019. The Offer is only valid during the Offer Period at KX Pilates Mentone. The Offer is limited to one (1) voucher per person. To claim the Offer, Participants must: 1. Register an account at www.kxpilates.com.au and purchase a 10, 20 or 50 yearly block class pack at KX Pilates Mentone during the Offer Period; 2. Sign any required waivers and documentation provided by KX Pilates Mentone; and 3. email mentone@kx.com.au with the subject line “Mother’s Day Promo” and proof of your purchase by no later than 12 June 2019. The Voucher will then be emailed to the email address used by you at step 3. Failure to properly redeem the Offer in accordance with these steps will result in the Offer being forfeited. Participants agree to comply with any terms and conditions of the Voucher, including any expiry date listed. To redeem the Voucher, Participants must book an appointment with All About You Skin Clinic and present the Voucher at the appointment. Appointment dates/times are subject to availability. Failure to show for a booked appointment may result in the Voucher being forfeited. The Offer is not to be used in conjunction with any other offer, unless otherwise specified. The Offer, including the yearly block class packs and the Voucher, are not exchangeable, non-transferable and cannot be redeemed for cash, credit or products, unless otherwise specified. The Voucher may be transferred to any other person however any recipient must also comply with the terms and conditions, including expiry date, applicable to the Voucher. Voucher may only be used once. Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

KX Pilates Booragoon 2 Free Class with Monthly Class Pack Offer: This offer is for Participants to receive a free Two-Class Pass when they purchase a Monthly Class Pack at the Participating Studio before 31 July 2019 (total minimum cost $160), to be used within 30 days from first the first class booked at the Participating Studio (Offer). Campaign Period means until 11:59pm on 31 July 2019; Monthly Pass means a pass that is valid for 30 days from the first class booked and has a value of $160 (8 sessions), $204 (12 sessions), $240 (16 sessions) or $260 (20 sessions); Participants means new and existing clients of KX Pilates; Participating Studio means Falconer Fitness Pty Ltd ACN 618 970 755, trading as KX Pilates Booragoon; Two-Class Pass means two single class passes to attend at the Participating Studio. The Offer is available to new and existing clients of KX Pilates. The Offer is only available at the Participating Studio. To claim the Offer, Participants must: a) Register an account via www.kx.com.au and select the Participating Studio; b) Purchase a Monthly Class Pack within the Campaign Period; c) Register to attend a class with the Two-Class Pass at the Participating Studio. (The Two-Class Pass will be automatically added to Participant’s account after a Monthly Class Pack is purchased); d) Sign any required waivers and documentation provided by the Participating Studio. Class numbers are limited therefore bookings are essential. Offer is limited to one per Participant. The Offer is not to be used in conjunction with any other offer, unless otherwise specified. Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products. Subject to applicable laws, the Offer may be varied, updated or terminated at any time. The Two-Class Pass is valid within 30 days from the first class booked. Any unused classes will be forfeited after this time.

Referral Offer

For Clients and Studios using the Mindbody Booking System:

Referring Clients will receive the Referral Offer upon making a Successful Referral, and subject to these terms and conditions. To claim the Referral Offer, the Referring Client must:

make the Eligible Purchase within three (3) months of the Successful Referral taking place; and

quote or enter the promotional code provided by us when making the Eligible Purchase.

Eligible Purchase can only be made in one (1) transaction. Where the cost of the Eligible Purchase is less than the value of the Referral Offer (i.e. less than $20), the Referring Client will forfeit the balance of the Referral Offer and will not be entitled to any additional credit or further discounts.

The Referring Client may make more than one (1) Approved Referral and therefore receive more than one (1) Referral Offer, however is only entitled to one (1) Referral Offer per New Client.

New Clients will receive the Discount Offer upon purchasing the Introductory Offer, and subject to these terms and conditions.

Total minimum cost is $40.

To claim the Discount Offer, the New Client must:

  • create a MindBody account at the Referring Client’s KX Pilates studio;
  • purchase the Introductory Offer through the MindBody Account;
  • apply the promotional code provided by KX Pilates when purchasing the Introductory Offer; and
  • satisfactorily complete any initial health screening required by KX Pilates.

The Introductory Offer is only valid for fourteen (14) days from the date the New Client books his or her first class. Failure to book or attend all five (5) classes during this time will result in a forfeiture of any remaining classes, and further classes will need to be purchased at their standard cost.

  • Only one (1) Discount Offer per New Client.
  • The Offers are not to be used in conjunction with any other offer, unless otherwise specified.
  • The Offers are not transferrable or exchangeable and cannot be redeemed for cash, credit or products, unless otherwise specified.

Subject to applicable laws, the Offers may be varied, updated or terminated at any time.

See www.kxpilates.com.au au for a full list of KX Pilates studios.

Offer commences on 01/01/2018 and ends on 31/12/2019.

or Clients and Studios using the New Booking System:
This offer is for Referrers to receive a $20 credit when they introduce a new client and for the New Client to receive a $10 credit (Offer).

Definitions

Account means a OneFitStop account via which clients can book and manage KX Pilates classes.

New Client means a person who has not been a client of any KX Pilates studio in the last three (3) years prior to the Offer.

New Client Discount means a $10 credit applied to the New Client’s Account.

Referrer means an existing client of KX Pilates who introduces a New Client to KX Pilates.

Referrer Discount means a $20 credit applied to the Referrer’s Account.

Studio means the KX Pilates studio at which the Referrer is a client.

Offer Terms

To claim the Offer, referrers must:

Log in to their Account via the mobile app;

Select “Refer Friend” and send link; and

New Clients must:

Click the link from the Referrer;

Create an Account;

Make a purchase at the Studio; and

Sign any required waivers and documentation provided by the Studio.

The New Client Discount will be automatically applied once the New Client has created an Account and made a purchase.

The Referrer Discount will be automatically applied to the Referrer’s Account once the New Client makes their purchase.

The New Client must make a purchase at the same Studio in which the Referrer is a client.

The New Client Discount and Referrer Discount must be used in one transaction.

General Terms

The Offer is not to be used in conjunction with any other offer, unless otherwise specified.

Offer is not transferrable and cannot be exchanged or redeemed for cash, credit or products.

Subject to applicable laws, the Offer may be varied, updated or terminated at any time.

Yearly Class Packs

Yearly Class Packs (Block Class Packs) and Private Classes are valid for 1 year (365 days) and are activated on the date of purchase. Yearly Class Packs are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Class packs cannot be shared with more than one person as all class packs are for individual use only.

Weekly Direct Debits

Weekly Direct Debits are valid for 1 week (7 days) and are activated on your chosen direct debit start date, automatically renewing every week.. Weekly Direct Debits are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Weekly Direct Debits can be canceled at any time before next weekly pay cycle via email to *studio location*@kx.com.au.

Payment will be automatically deducted from your nominated credit card each week (on your chosen day). If payment defaults you will be charged a default fee of $14.90.

Your agreement is scheduled for 12 weeks to allow you to book classes in advance. This will be paid in weekly installments, however, you may cancel at any time. After 12 weeks, your agreement will automatically renew for another 12 weeks.

The Weekly Direct Debit Passes are currently on trial at our Surry Hills studio only.

Monthly Class Packs

Monthly Class Packs are valid for 1 month (30 days) and are activated on the date of your first class booking. Monthly Class Packs are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Bookings, Attendance & Payment

A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be canceled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.

Bookings are made online or in the studio. Call your studio (if it is out of reception hours please leave a message and we will get back to you within 24hrs) or Email: *studio location*@kx.com.au

Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased classes in your account or pay at the time of booking in the studio.

Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train.

Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.

You can only attend KX Pilates group classes up until you are 15 weeks pregnant. After 15 weeks you can attend Private 1:1 classes or a Pilates Pre/Post-natal class or a Barre Pre/Post-natal class (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

Classes are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to create an account and purchase their own classes.

Wait lists

For Clients and Studios using the Mindbody Booking System:

If a class you particularly want is fully booked please sign up for the waiting list. Due to our 9hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a wait listed offer, however, we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the wait list offer will result in a lost class.

For Clients and Studios using the New Booking System:

KX Pilates means KX Pilates Franchising Pty Ltd and any KX Pilates studio.

Member means any person who is a member of KX Pilates or who accesses or views our website.

Studio means the KX Pilates studio at which the Member has requested to be on the wait list.

If a selected class at a Studio is full, Members can request to be added to a wait list, either online or at the Studio in person.

If a place in the selected class becomes available, Members will be notified:

By SMS to Member’s mobile, if they have a valid number listed on their account; or

By email.

Members must confirm attendance at the Studio by selecting the link provided in the SMS or email within 2 hours from receipt.

Members who fail to confirm will forfeit their place on the wait list.

Members who confirm will receive a further notification confirming their place. If no notification is received, Members should contact the Studio to confirm that their place has been validly redeemed.

Cancellations

Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made. Late cancellations will incur a lost class.

At KX our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to:

Group classes: Cancellations need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios, therefore, NO exceptions will be made.

Private classes: A 24hr cancellation policy applies. NO exceptions.

Trainers and classes are subject to change without notice. KX Pilates reserves the right to cancel classes if necessary.

If you do not cancel or reschedule your class outside of the 9 hour time frame or are a no-show/absent from your class you will lose your class.

Payment Policy

Payment must be made upon booking, NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking.

Age Limits and Restrictions

KX does not offer childcare services. You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or the studio while you attend classes. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients.

Communicable Diseases

If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

Personal Agreement

I agree that KX Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against KX Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

KX Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a KX Pilates staff member.

By booking into a class you automatically agree to the above Terms & Conditions.