The Introductory offer of 5 Sessions for $50 to use within 2 weeks is only available to new clients of KX (first timers) and is activated from the date of your first booking. You can only use the Introductory offer once per person and this cannot be used in conjunction with any other opening offer. You have a 2 week period to use your 5 sessions and any unused sessions will expire.
Easy. Just look at the top left of the online booking screen. The studio logo relates to the booking system you have logged into.
No, sessions are not transferrable and can only be used at the studio you purchased them from. Session packs cannot be shared with more than one person as all session packs are for individual use only.
We do not allow suspensions or extensions on your Introductory Offer (2 weeks) or Monthly passes (30 days) unless you are injured, in which case we will ask for a medical certificate from your doctor. Please be aware when purchasing your Introductory Offer or Monthly pass that you will be required to use your pass within 2 Weeks or 1 month (30 days) respectively. Any unused sessions will expire. Alternatively purchase a block session pack (valid for 12 months).
Unfortunately, no. The booking system won’t let you. You will need to log out of one booking system and close the window down before opening a new one for a new location. Alternatively, you can open multiple internet browsers, one for each different studio location.
Sure you can, however you will need to create a new account at each studio separately and purchase a valid session pack for each studio individually.
Classes need a minimum of 2 clients to proceed. Classes will be cancelled up to 2 hours before the start time of the class if there are less than 2 people booked in.
With a maximum of 16 clients per class, our small group classes can get booked out. With our 9 hour cancellation policy there is movement in the classes, and we recommend you add yourself to the waitlist by booking yourself into the class. Should a place become available you will receive an email or sms notifying you. You will be required to confirm receipt of the email. If we do not receive a response from you it is assumed you will be attending the class. If you know you cannot attend more than 9 hours prior to the start of class, please login and early cancel yourself to avoid being charged and to allow us to offer your place to another waitlisted client.
Unfortunately, no. We have a strict 9 hour cancellation policy for group classes and a 24 hour cancellation policy for private classes. If you can’t make your class, it is your responsibility to cancel or let us know at least 9 hours (for group classes) or 24 hours (for private classes) before the start time of your scheduled class or you will lose the session. We understand that life can sometimes get in the way, but we need to be strict and fair to all clients.